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They're Back!

With the growth of e-commerce, even more of the products retailers thought they sold during the holiday season end up being returned.

The Japanese Retailer That Built a $800M Business Selling Used Products

Bookoff started off selling used books. Now 90% of its sales are from other categories including apparel, sporting goods, and home products.

Has Mall Become a Four-Letter Word?

“Who failed the customer? Was it the mall or the retailer?” said Lanne Bennett, Vice President of New Business Development with Samuels and Company...

Dressbarn Leaves Market Opportunities for Others

Ascena Group, Inc (USA), which includes Dressbarn amongst its brand portfolio, has announced it will close the entire 605-store chain. Asc...

A Brand That's Built to Outlast Its Celebrity Status

Many brands are touted as the next big thing. Canada Goose is one brand that’s literally built to outlast its current celebrity status.&n...

E-commerce: Brands' Biggest Challenges for 2019

The quest to make omni-channel work is a priority for most brand and retailers heading into 2019. One thing everyone agrees on: establishin...

Making Retail Magical Again

For years industry watchers have been talking about the demise of bricks n’ mortar retail as e-commerce sales soared. With the coming of a...

A New Model Is Putting Bricks n' Mortar Back on the Map

It turns out that physical retail isn’t dead, it’s just reinventing itself. Traditional retail space that was established on the basis of ...

A Fast Growing Market That's Being Seriously Overlooked

Nearly 1 billion consumers worldwide wear plus-sizes. Why aren’t brands listening to their cry for better fashion options? The fashio...

5 Steps to Begin a Sucessful Customer Experience Program

Customer Experience or CX is a hot initiative at many companies and many more companies, from Fortune 500 to 5-10 person start-ups, are looking how to...

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